Appointments cancelled with less than 24 hours notice, the full appointment fee will be charged.
Appointments cancelled with less than 48 hour notice, 50% of the appointment fee will be charged.
It is acceptable to arrive 5 minutes prior to your appointment time, but as it is just me, and I have no waiting room, I can not accommodate your arrival any sooner.
If you are late to your appointment time, the time will be deducted from your treatment time, and if you are 10 minutes or more late, the appointment will be assumed to be cancelled and the full fee forfeited.
Whilst we understand that you may need to change your appointment, and that things crop up that are unavoidable, it is unacceptable to not arrive for your appointment without prior notification.
Pre-booked appointments, may only be re-scheduled a maximum of 3 times, before the appointment is considered to be null & void & the full fee applicable. The re-scheduled appointment must be taken within 3 months of the initial appointment.